Shipping and Returns Policy
Effective date: August 25, 2023
This policy applies to Sea Moss Me Now oral supplements and other consumable wellness products.
1. Shipping Areas and Processing
We ship eligible orders to the addresses shown at checkout. Orders are processed after payment is confirmed. Processing times, shipping methods, delivery estimates, and shipping charges are shown at checkout and may vary by destination, order volume, weather, carrier delays, and other conditions outside our control.
2. Order Accuracy
Please review your items, quantities, shipping address, email address, and phone number before placing an order. Contact us as soon as possible if you notice an error. We may not be able to change an order after it has entered processing or shipped.
3. Delivery and Carrier Delays
Delivery dates are estimates, not guarantees. Sea Moss Me Now is not responsible for delays caused by carriers, weather, incorrect addresses, holidays, service interruptions, or other events beyond our reasonable control. Please monitor tracking information and contact the carrier first about a delivery in transit.
4. Local Pickup
When local pickup is available, the pickup location, hours, and instructions will be provided with the order. Please bring order confirmation and identification if requested. Orders not collected within the stated pickup period may be subject to additional arrangements or cancellation.
5. Returns and Safety Seals
Because our products are oral supplements and consumable wellness products, returns are not accepted if the safety seal has been opened, broken, damaged, or removed. Do not return a product with a broken safety seal unless we specifically instruct you to do so.
6. Damaged, Incorrect, or Missing Items
Contact us within 7 days of delivery or pickup if your order arrives damaged, incorrect, or incomplete. Include your order number, a description of the issue, and clear photos of the package and product when applicable. We may offer a replacement, store credit, refund, or other resolution when the issue is verified.
7. Refunds and Exchanges
Approved refunds are issued to the original payment method when possible. Processing times depend on your payment provider. Exchanges are subject to product availability and may not be available for opened or used products. Shipping charges are generally nonrefundable unless the issue was caused by our error or the product arrived damaged.
8. Product Safety and Use
Follow the product label, storage instructions, and serving guidance. Do not use a product if the packaging or safety seal is damaged. Speak with a qualified healthcare professional before using an oral supplement, especially if you are pregnant, nursing, taking medication, or managing a health condition.
9. How to Contact Us
Sea Moss Me Now
1078 Boulevard St., Orangeburg, SC 29115
803-231-8820
seamossmenow@gmail.com
We may update this policy when our shipping or return practices change. The version posted on this page is the current policy.